http://robertogaloppini.net/2007/04/12/open-source-marketplace-ideas-in-action-the-sugarcrm-case/ “equally critical of proprietary and open source myths, advocating software choice beyond marketing and romanticism” Thu, 09 Feb 2012 18:58:03 +0000 http://wordpress.org/?v=2.7.1 hourly 1 http://robertogaloppini.net/2007/04/12/open-source-marketplace-ideas-in-action-the-sugarcrm-case/comment-page-1/#comment-18770 Roberto Galoppini Tue, 17 Apr 2007 17:17:43 +0000 http://robertogaloppini.net/2007/04/12/open-source-marketplace-ideas-in-action-the-sugarcrm-case/#comment-18770 Thanks for your comments, I would like to hear a feedback from <a href="http://www.voicerd.com/" rel="nofollow">Asterisk VoiceRD Integration's authors</a> also. Thanks for your comments, I would like to hear a feedback from Asterisk VoiceRD Integration’s authors also.

]]> http://robertogaloppini.net/2007/04/12/open-source-marketplace-ideas-in-action-the-sugarcrm-case/comment-page-1/#comment-18165 greatswami Sun, 15 Apr 2007 00:58:48 +0000 http://robertogaloppini.net/2007/04/12/open-source-marketplace-ideas-in-action-the-sugarcrm-case/#comment-18165 I purchased the full VoiceRD integrated appliance from the company. GUI full of bugs and poorly designed interface. LDAP database makes it difficult to operate and gain help from the very active asterisk/trixbox community. There are hardly any active discussions on the company's wiki and they take for ever to respond to questions. No documentation coupled with no support whatsoever from the company even though I spent thousands on the system. Additionally, they promised 24/7 monitoring/support agreement from Novell but after 4 months of waiting they were unable to provide. If you decide to purchase a complete system from them make sure you test out first, but I would recommend staying away. I purchased the full VoiceRD integrated appliance from the company. GUI full of bugs and poorly designed interface. LDAP database makes it difficult to operate and gain help from the very active asterisk/trixbox community. There are hardly any active discussions on the company’s wiki and they take for ever to respond to questions. No documentation coupled with no support whatsoever from the company even though I spent thousands on the system. Additionally, they promised 24/7 monitoring/support agreement from Novell but after 4 months of waiting they were unable to provide. If you decide to purchase a complete system from them make sure you test out first, but I would recommend staying away.

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